Refund policy

Hey Queen, for delivering your precious picks, our team ensures maximum care and safety of the order; however, unlike a toxic ex, we won't break your heart (damaged products will be considered :) )

Refunds/Exchanges are only allowed in exceptional cases where the customer receives a damaged item. 

1. For claiming a refund/ exchange, an unboxing video is mandatory to be made within 24 hours of the date and time of receiving the order. 
2. The unboxing video of the claimed product shall be mailed to shopatkantii@gmail.com. You can also DM us on our Instagram handle.
3. The support team would view and either approve/reject the refund/exchange request within 1-2 days from the date of mailing. 
4.  The decision of approval/ rejection for the claimed product will be informed to you via email as well as the contact number given in the order details. 
5. If the claim is approved, the procedure to refund/exchange will be communicated to you by the Support Team personally. 
6. In cases of refund, where the order payment was opted as Cash On Delivery, we will refund the amount as per the given bank details after getting in touch with you.
7. In case of item exchange, a standard 100 Rs. would be applicable.

 

Please Note: Orders once shipped cannot be cancelled and will not be eligible for refund